Driver Care – Next Generation ELD Logbook Support

Claiming that technology has come a long way in recent years is a fairly large understatement. We see it virtually everywhere now, including in jobs that are typically known for being more hands-on.

Take driving, for example. Long gone are the days of paper maps, bag phones, and mile markers showing drivers the way. Between GPS systems, vehicle telematics, and smartphones, commercial drivers have a variety of technologically advanced tools at their disposal to make life on the road a little bit easier.

Even with all this technology, commercial drivers have a lot on their plates. Between staying focussed during the long, stressful hours, worrying about changing weather, and navigating through impatient motorists, the last thing any driver wants to do is spend their precious time trouble-shooting tech problems in a truck stop parking lot.

Titan GPS wants to help ease that burden. With Driver Care, commercial vehicle operators get access to a toll-free, 24/7, helpline designed to assist drivers with the Titan GPS Logbook solution so they spend less time worrying about technology and more time focusing on the job at hand.

Driver Care for Electronic Logging Devices

Electronic Logging Devices, also known as e-logs or ELDs, are one of the many recent technological advancements designed to not only make a driver’s life easier but make the job safer.

You can read all about ELDs and what they mean for you by clicking here, but at the end of the day, the idea is simple. An ELD is designed to digitally track a commercial driver’s Hours of Service (HoS), effectively replacing the old-school paper logbooks that every driver is compelled to fill out every single day.

In the United States, ELDs are already mandated for almost every commercial vehicle (with a few exceptions). With Canada set to follow suit in June of 2021, nearly every commercial vehicle in North America will be outfitted with – and required by law to utilize – an ELD.

Although already proven to increase safety and HoS rules compliance, the mandated implementation of ELDs presents a bit of a problem; many commercial drivers were trained on paper logbooks, and have been using them for years, or even decades.

Although Titan GPS is proud of our ELD solutions’ easy-to-use mobile app and administrative portal, we also recognize and appreciate that sometimes old habits die hard and new technology can be tricky to get used to.

That’s where the Driver Care support line comes in. Included in every Titan GPS ELD plan is unlimited year-round 24/7 access to a team of dedicated experts waiting to help with anything from hardware issues to questions about the US or Canadian HoS rules and compliance.

The Driver Care support center is a toll-free 1-800 number available to every driver registered in the Titan GPS system, regardless of what truck they are in or which device they are connected to.

The compliance experts at Driver Care are ready to help with:

► Mobile application support
► ELD hardware support
► Compliance issues
► Connection issues
► CDN and US rules 

ELD Solutions with Titan GPS

Titan GPS has a range of ELD options available, and a team of expert Fleet Management Consultants and Customer Success specialists ready and waiting to help you find the perfect fit for your fleet’s ELD and fleet management needs.

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Titan GPS helps businesses manage their fleet with real-time GPS tracking, ELDs for Hours of Service compliance, Camera’s, and advanced telematics solutions for any fleet application.

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We interviewed Canada’s top fleet-dependent businesses and identified these 5 key questions you should be asking as you prepare your business for the new normal.

Based on these interviews, we identified three of the BIGGEST challenges companies need to overcome as they try to adjust.

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