Commissionaires

 

 
 

COMPANY BACKGROUND

The Commissionaires (Northern Alberta Division) is a not-for-profit company with a mandate to provide employment opportunities for veterans of the Canadian Armed Forces, the RCMP, and others who wish to contribute to the security and well-being of Canadians. Operating in Northern Alberta since 1939, Commissionaires is Canada’s largest private sector employer of veterans and the only national not-for-profit security company.

In doing so, they provide security services to both federal and provincial government agencies, law enforcement, and commercial clients in Edmonton, Northern Alberta, Northwest Territories, and Nunavut.

CHALLENGES

As a diverse security company with assets all across Northern Alberta, Commissionaires was looking for a way to keep track of all of their assets and people, and keeping their employees accountable to the high standards and policies set internally and by their distinguished clientele.

Chief among their list of needs was a cloud-based solution with 24/7 accessibility, custom real-time alerting, and geofencing that would enable insight into driver behaviours and provide historical tracking for future reference.

SOLUTION

Commissionaires required a reliable GPS tracking solution that could be configured to meet the unique needs of the organization. Prior to the growth of digital tracking technology, Commissionaires relied on analogue devices.

When it came time to upgrade, they decided to proceed with Titan GPS on the recommendation of another partner company. Since then, Commissionaires has continuously relied on Titan GPS, tracking a large majority of all fleet vehicles in Northern Alberta.

RESULTS

As a long-standing customer, Commissionaires has enjoyed the continuous evolution and improvement of Titan GPS over the years.

Although our original needs are still a priority, the evolution of GPS tracking has assisted in investigations involving our vehicles, such as locating where the vehicle was at a certain time or date, what speed it was travelling, and what the vehicle’s path was, helping to corroborate or disprove complaints and audit employee patrol routes.

-Dean Hamm

The ability to configure and customize their Titan GPS solution has stood out as an advantage to Commissionaires, enabling a new level of driver accountability, and keeping managers informed of the status of day-to-day operations of employees. For an organization like Commissionaires, the ability for the Operations Centre to receive specific alerts at any time is key to maintaining their standard of excellence.

As the Titan GPS platform continues to evolve, Commissionaires hopes to be able to continue finding new ways to leverage the technology and improve the services they provide customers.

CONCLUSION

With a diverse list of clients in industries ranging from government to construction, Commissionaires requires a solution that can be configured to support a range of policies and standards with an exceptional degree of reliability.

Titan GPS has worked directly with Commissionaires to ensure their GPS tracking and monitoring platform is constantly improving to meet the evolving needs of their organization.

 

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CUSTOMER SERVICE

The people at Titan GPS are always willing to provide assistance, answer questions, give valuable advice, and provide online and onsite training. The software has been updated numerous times since we became a client, with more features being rolled out and improved. Titan GPS has always been willing to listen to feedback, and have quickly helped us deal with any issues we have had.

Dean Hamm, Director of Operations –

INDUSTRY:
Security Services
FLEET
Pickups
Cars
Vans
IMMEDIATE NEEDS:
Live GPS Tracking
Driver Accountability
Geofencing

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